Refund policy

REFUND AND RETURN POLICY

Last updated: August 27, 2026

Each Fight for Light product is made especially for you after your order is placed. Because our products are made to order, we do not accept returns, exchanges, or refunds for:

• Choosing the wrong size or colour
• Changing your mind
• Buyer’s remorse
• Incorrect or incomplete shipping information provided at checkout

Please review the product description and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving it.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue

Once the issue has been reviewed and approved, we will arrange a replacement or refund at no additional cost.

LOST ORDERS

If your order has not arrived and appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We may ask you to confirm your shipping address and check with the local carrier before a replacement or refund is approved.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbours, the delivery carrier, and your local post office. Fight for Light is not responsible for packages that have been confirmed as delivered by the carrier, but we will do our best to help you investigate the issue.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because the address was incorrect or incomplete, additional shipping charges may apply to have it sent again.

ORDER CHANGES AND CANCELLATIONS

Orders are sent for production shortly after they are placed. Please contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee that changes or cancellations will be possible once production has begun.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

CONTACT US

To report a problem with an order, please use the Contact page on our website and include your order number and the relevant details.

Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.